About H3 Health

You can call 03309120769 (national rate) to speak to one of our team or use the online web contact form. You can also email hello@h3health.co.uk

Please note that we do not provide urgent care or assistance, and in these cases, you need to contact NHS 111, or 999 if an emergency. Or contact your own GP for other matters.

Your care will be overseen and organised by a named doctor, who will determine the best course of treatment for you and stay with you throughout your treatment.

H3 Health DOES NOT provide

1. Treatment for anyone under the age of 18
2. Treatment for anyone who resides outside of the United Kingdom
3. Acute illnesses
4. Drug or alcohol support treatment
5. Other than our in our own area of specialty, H3 Health will not initiate specialist disease modifying drugs (DMARDs) from other hospital specialties, in particular ADHD or high-risk psychiatric medicines and controlled drugs are issued only in exceptional circumstances, and no bio-identical drugs

If you are unsure about any of the above, please contact hello@h3health.co.uk or call 03309 120769.

Unfortunately, we can only see and treat patients who are residing in the UK. We are unable to treat anyone who lives, or is temporarily, overseas.

Please see https://www.h3health.co.uk/about-us/making-a-complaint/ – we take all complaints very seriously and will investigate your issues in a customer-centric way.

It can take up to 7 days for the processing of your blood tests and for us to receive notification from our partner, Nationwide Pathology. Once we have received them your doctor will be notified, and they will review them. Your doctor will then email them to you with any comments, via a secure link.

Depending on your chosen service, you may have a follow-up consultation to discuss your results.

We do not treat anyone under the age of 18 years.

We do not provide urgent care or treatment of acute conditions.

If you have a medical emergency we request you call 999 or urgent care service via your NHS GP or 111 service.

We try to keep any additional costs to a minimum, and in general, there is only a charge for your consultations, blood tests and any medications that are issued. Provided they are within a reasonable time frame, we do not charge for additional questions, but further in-depth consultations would be charged for accordingly. We also sometimes do request an additional charge if private letters are required for insurance reasons or travel.

We want to practice as safely as we can and involve your normal GP. We will notify your GP of treatments we provide so that they can update their systems and ensure that there are no concerns highlighted over other treatment you might be receiving from them. For example, some medications cannot be taken alongside others, or you might need more monitoring with some.

For that reason, we ask that you provide your GP’s details before your first appointment using the hello@h3health.co.uk email address.

H3 Health will inform your registered NHS GP of any diagnoses made by H3 Health (or its partners) along with the details of any treatments / prescriptions made.

It is a requirement of booking with H3 Health that you must provide us details of your registered NHS GP and practice. If you are not able/willing to do so, we may not be able to treat you and H3 Health may at its discretion cancel your appointment or any ongoing treatment.

Your GP details MUST be supplied prior to your initial consultation – if there are any difficulties in doing this, please contact hello@h3health.co.uk prior to your consultation.

At H3Health we recognise that there may be patients who require additional support to access our services, and that these additional needs might be either visible or hidden. To facilitate this, we ask that you simply let our secretary or administration team know when you contact us. They will then contact your doctor and we will liaise with you directly to make sure any needs are met. 

In terms of physical disabilities, all our clinical sites have wheelchair access, and appropriate mobility support, we offer a hearing loop, and a sign language interpreter as required. We also have the facility to translate documents into braille at patient request.

For those patients with non-visible disabilities, we offer longer appointments, (at no further charge), as well as a bespoke written summary of the consultation plan moving forward. Follow-up questions, are also permitted at any point.  

For patients with more significant disabling conditions, H3Health also allows for the use of advocates and we would also advise any patients and their representatives that we would work closely with their NHS GP moving forward.  

Difficulty with English should not be a barrier to seeking health care or accessing our services at H3Health. Therefore, we work closely with a variety of interpreter services, (including sign language) to make your appointment easier. To arrange an interpreter please call us on
03309 120769 (National Rate) or email us at hello@h3health.co.uk with the language you require and we will arrange this for your appointment.

• We would ask you to let us know if you require this service as soon as possible after making your important, but not less than 48 hours prior.
• Please note that we request you do not use family or friends as an interpreter as this can remove patient confidentiality.

We are happy to arrange a certified and impartial interpreter to facilitate your appointment. Our full interpreter policy is available on request.