Your doctor will review your results and send them to you via a secure link, together with clear clinical comments and recommended next steps, including whether a follow-up consultation is needed.

Yes. Wherever possible, we aim to provide continuity by booking you with the same doctor for follow-up and ongoing care. This helps ensure your care is consistent, personalised, and based on a clear understanding of your health over time.

If appropriate, a follow-up consultation will be arranged to review your results and discuss next steps in more detail.

Treatment is only started once appropriate assessment and any necessary investigations have been completed. Your doctor will explain the timing clearly and ensure it is safe and appropriate before prescribing.

If treatment is appropriate, your doctor will discuss this with you and arrange appropriate follow-up and monitoring. Ongoing care is tailored to your individual needs, with regular review to ensure treatment remains safe and effective.

Yes. You will receive a written summary of your consultation for your records. This is typically provided as a copy of the clinical letter prepared for your NHS GP, whether or not you choose for it to be shared.

The cost of blood tests depends on the type and number of tests required. Your doctor will recommend appropriate investigations based on your symptoms and will explain the costs clearly before any testing is arranged.

Any additional costs will always be explained in advance before proceeding.

Yes. We aim to make care as accessible as possible and can offer longer appointments or tailored support where needed.

We only share relevant information with trusted partner providers involved in your care, such as our pharmacy and laboratory partners, where this is necessary to deliver your treatment safely.

We will also ask for your consent to share relevant clinical information with your NHS GP to support continuity of care.

Your personal and medical information is stored securely in line with UK data protection laws, including the General Data Protection Regulation (GDPR). We use secure systems to ensure your data is handled safely and confidentially.

No. Sharing information with your NHS GP is optional.

However, we strongly recommend this as it supports safe, coordinated care and ensures your GP is aware of any diagnoses, treatments, or medications provided.