Complaints Procedure

We are striving to produce the best service possible and patient satisfaction is at the forefront of H3 Health’s ethos. Any patient of H3 Health has the right to complain about any aspect of their care.  Patients can choose to complain either verbally by calling our main telephone number or in writing – contact details are here.

Our commitment is:

• to provide an initial response acknowledging any complaint within three working days after the complaint is received 
• Regular updates during our investigation
• Resolution of the complaint within 40 working days. 

We also subscribe to the CEDR independent mediation service.

Our full Complaints Procedure can be located here.