The following terms and conditions are mandatory for all bookings with H3 Health Limited.  

About H3 Health

H3 Health is run by H3 Health Ltd, 2nd Floor, Holt Court, 16 Warwick Row, Coventry CV1 1EJ.

Our company number is 1295774

Registration

When you book a service with H3 Health you are agreeing to:

• • these terms, our Privacy Policy and our Terms and Conditions, which will be referenced with your booking confirmation
  • provide your personal details
  • the creation of a patient record containing your details within our Patient Management System for the purposes of delivering our services. Your patient record will also contain information from your consultations, treatment and prescription data, questionnaire submissions, correspondence, and test results.
  • Us contacting you with appropriate service messages by email or telephone

You a required to let us know if there is any change to your personal or medical situation as soon as possible by contacting hello@h3health.co.uk or calling 03309 120769

You may receive access details for our Patient Hub for the secure delivery of patient information. You are responsible for keeping those details securely. If you think your access details may have been compromised contact hello@h3health.

Keeping Your GP Informed

H3 Health will inform your registered NHS GP of any diagnoses made by H3 Health (or its partners) along with the details of any treatments / prescriptions made.

It is a requirement of booking with H3 Health that you must provide us details of your registered NHS GP and practice. If you are not able/willing to do so, we may not be able to treat you and H3 Health may at its discretion cancel your appointment or any ongoing treatment.

Your GP details MUST be supplied prior to your initial consultation – if there are any difficulties in doing this, please contact hello@h3health.co.uk prior to your consultation.

Cancellation Policy

Cancelling an appointment: our aim is to operate a fair business that supports as many people over 40 years to live their best lives as possible. Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. Our cancellation policy includes a full cancellation and refund up to 2 days ahead of an appointment. However, if you cancel your appointment less than 2 days before it is scheduled to take place you will incur 100% cost to reflect the likelihood that it’ll be too late for us to offer the appointment to another patient.  Payment will not be refunded or transferred to another booking. 

Cancelling prescriptions: you can cancel a prescription up until the point that one of our doctors has approved it for completion.

You can cancel or reschedule an appointment by emailing us at hello@h3health.co.uk or calling 03309 120769.

Cancellations by H3 Health

While we have a comprehensive booking and diary management system in place, from time to time a doctor’s availability may change at the last minute for reasons outside our control. In this instance, we will notify you as soon as we can and offer an alternative appointment time or a full refund if a suitable alternative appointment time cannot be found.

Complaints

Please see https://www.h3health.co.uk/about-us/making-a-complaint/ – we take all complaints very seriously and will investigate your issues in a customer-centric way.

Compliance

The healthcare industry is heavily regulated. Our regulatory body is the Care Quality Commission (CQC), the independent regulator of health and social care in England and our registration number is 1-10357858265. You can find out more here.

Our pathology laboratory partner is Nationwide Pathology. They are UKAS 7983 accredited.

Our principal prescribing partner is CloudRX. They are registered with the GPhC.

We reserve the right to change our partners at our discretion and will update these Terms accordingly. We recommend you regularly review these Terms.

Treatment Of Staff

If any patient commits an act of violence or is verbally or physically abusive towards a doctor, a member of  staff and/or any other person present at the place where the H3 Health medical services are being provided, then treatment/consultation will be immediately suspended and if appropriate the Police informed.

As the sole discretion of H3 Health the patient may then be removed from the H3 Health patient register and no further treatment/consultations offered.

Who and What We Cannot Treat

H3 Health DOES NOT provide

1. 1. 1. Treatment for anyone under the age of 18
      2. Treatment for anyone who resides outside of the United Kingdom
      3. Acute illnesses
      4. Drug or alcohol support treatment
      5. Other than in our own area of specialty, H3 Health will not initiate specialist disease modifying drugs (DMARDs) from other hospital specialties, in particular ADHD or high-risk psychiatric medicines and controlled drugs are issued only in exceptional circumstances, and no bio-identical drugs 

If you are unsure about any of the above, please contact hello@h3health.co.uk or call 03309 120769.

• Discount of 50% applies ONLY to initial testosterone deficiency consultation with Doctor (for the avoidance of doubt it does not apply to any subsequent blood tests, prescriptions, follow-up consultations or any other charge)
• Available to patients registering with H3 Health for the first time (not available to existing registered patients)
• Offer can be withdrawn or extended by H3 Health without notice at any time
• This offer cannot be combined with any other discount
• Offer is not transferable to another patient
• If a booking is cancelled and a booking is not remade within the promotional offer period, the full-price for a new appointment will be charged.
• Only available for bookings made on or after 19th December 2023.

• £250 discount is applied to all Male Health MOT bookings
• Offer can be withdrawn or extended by H3 Health without notice at any time
• This offer cannot be combined with any other discount
• Offer is not transferable to another patient
• If a booking is cancelled and a booking is not remade within the promotional offer period, the full-price for a new appointment will be charged.
• Only available for bookings made on or after 19th December 2023.

• Discount is only available to existing male patients who have been identified as a ‘lapsed’ patient by H3 Health
• Offer can be withdrawn or extended by H3 Health without notice at any time
• This offer cannot be combined with any other discount
• Offer is not transferable to another patient
• If a booking is cancelled and a booking is not remade within the promotional offer period, the full-price for a new appointment will be charged.
• Only available for bookings made on or after 19th December 2023.

• Vouchers will be distributed by electronic means between 30 and 120 days after the appropriate ‘friends consultation’ has taken place.
• If a ‘friends consultation’ is cancelled no voucher will be issued
• Offer can be withdrawn or extended by H3 Health without notice at any time
• ONLY available for initial testosterone deficiency consultations or Male Health MOTS
• This offer cannot be combined with any other discount
• To the maximum extent permitted by law, H3 Health accepts no liability for any loss, damage and/or personal injury suffered by participating in this Promotion and/or arising out of the enjoyment of a Reward.
• Amazon.co.uk is not a sponsor of the Promotion. Amazon.co.uk gift cards may be redeemed on the Amazon.co.uk website towards the purchase of eligible products listed in Amazon’s online catalogue and sold by Amazon.co.uk or any other seller selling through Amazon.co.uk. Amazon.co.uk is not responsible if an Amazon gift card is lost, stolen, destroyed, or used without permission. See www.amazon.co.uk/gc-legal and https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GNG9PXYZUMQT72QK for complete terms and conditions. Amazon gift cards are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.
• In the event that a Reward is unavailable due to circumstances beyond its reasonable control, H3 Health reserves the right to substitute it for another of similar (but not necessarily equal) value.
• H3 Health reserves the right to suspend or cancel transactions and reallocate vouchers if the referral (for which a voucher has been given) is suspected of being fraudulent and in such circumstances the Referring Member or Referred Friend may have their details passed to the relevant authorities for further investigation.
• Offer is not transferable to another patient
• Any discounts offered to the ‘friend’ are subject to that offers terms and conditions
• Only available for bookings made on or after 19th December 2023.