Terms Of Sale

Introduction to H3 Health

H3 Health is run by H3 Health Ltd, 15 Warwick Road, Stratford Upon Avon CV37 6YW.

Our company number is 12957749

How we operate – compliance

The healthcare industry is heavily regulated. Our regulatory body is the Care Quality Commission (CQC), the independent regulator of health and social care in England and our registration number is 1-10357858265. You can find out more here.

Our pathology laboratory partner is Nationwide Pathology. They are UKAS 7983 accredited.

Our prescribing partner is CloudRX. They are registered with the GPhC.

We reserve the right to change our partners at our discretion and will update these Terms accordingly. We recommend you regularly review these Terms.

How we operate – registration

When you book a service with H3 Health you are agreeing to:

  • these terms, our Privacy Policy and our Terms and Conditions, which will be referenced with your booking confirmation
  • provide your personal details
  • the creation of a patient record containing your details within our Patient Management System for the purposes of delivering our services. Your patient record will also contain information from your consultations, treatment and prescription data, questionnaire submissions, correspondence, and test results.

You a required to let us know if there is any change to your personal or medical situation by contacting hello@h3health.co.uk or calling 03309 120769

You may receive access details for our Patient Hub for the secure delivery of patient information. You are responsible for keeping those details securely. If you think your access details may have been compromised contact helloE@h3health.

Cancellation Policy

Cancelling an appointment: our aim is to operate a fair business that supports as many people over 40 years to live their best lives as possible. Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. Our cancellation policy includes a full cancellation and refund up to 2 days ahead of an appointment. However, if you cancel your appointment less than 2 days before it is scheduled to take place you will incur 100% cost to reflect the likelihood that it’ll be too late for us to offer the appointment to another patient. We will charge the cost using the card details you gave us when you originally made the booking.

Cancelling prescriptions: you can cancel a prescription up until the point that one of our doctors has approved it for completion.

You can cancel or reschedule an appointment by emailing us at hello@h3health.co.uk or calling 03309 120769.

Cancellations by H3 Health

While we have a comprehensive booking and diary management system in place, from time to time a doctor’s availability may change at the last minute for reasons outside our control. In this instance, we will notify you as soon as we can and offer an alternative appointment time or a full refund if a suitable alternative appointment time cannot be found.

Complaints

Please see https://www.h3health.co.uk/about-us/making-a-complaint/ – we take all complaints very seriously and will investigate your issues in a customer-centric way.