At H3Health we recognise that there may be patients who require additional support to access our services, and that these additional needs might be either visible or hidden. To facilitate this, we ask that you simply let our secretary or administration team know when you contact us. They will then contact your doctor and we will liaise with you directly to make sure any needs are met.
In terms of physical disabilities, all our clinical sites have wheelchair access, and appropriate mobility support, we offer a hearing loop, and a sign language interpreter as required. We also have the facility to translate documents into braille at patient request.
For those patients with non-visible disabilities, we offer longer appointments, (at no further charge), as well as a bespoke written summary of the consultation plan moving forward. Follow-up questions, are also permitted at any point.
For patients with more significant disabling conditions, H3Health also allows for the use of advocates and we would also advise any patients and their representatives that we would work closely with their NHS GP moving forward.