Help Centre2021-07-30T13:00:08+00:00
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Help Centre

Find answers to our most frequently asked questions here.

Don’t forget if you can’t find the answer to your question, you can always get in touch at either hello@h3health.co.uk or on 03309 120769 (National Rate).

Working to improve your health and help you get more from life

Frequently Asked Questions

Will I always see the same doctor?2021-06-28T17:42:46+00:00

Wherever possible you will always see the same doctor as you progress through your treatment with us.

Why do I need to provide my GP details?2021-06-28T17:38:28+00:00

We want to practice as safely as we can and involve your normal GP.  We will notify your GP of treatments we provide so that they can update their systems and ensure that there are no concerns highlighted over other treatment you might be receiving from them.  For example, some medications cannot be taken alongside others, or you might need more monitoring with some.

For that reason, we ask that you provide your GP’s details before your first appointment using the hello@h3health.co.uk email address.

Who will I see at my appointment?2021-08-01T23:56:40+00:00

All of our consultations are doctor-led. You will see a practicing GP, all of whom work within the NHS also, and have a dedicated interest in either Men’s or Women’s Health. For example, for testosterone deficiency you will see a male GP who has a specialist interest and understanding of this condition. For menopause, we have female GPs who have a specialist interest in Women’s Health. Where additional support or treatment is required, we can also refer you to our other specialists such as hospital consultants.

Where will my face-to-face appointment be?2021-06-28T17:17:05+00:00

If you are seen in person, then this will be at Warwick Nuffield Hospital,  The Chase, Old Milverton Lane, Leamington Spa, CV32 6RW.

Where do I get my blood tests done?2021-07-30T13:02:45+00:00

After you have your pre-appointment assessment, if you require a blood test we will arrange a convenient time and location for one of our trained healthcare specialists to visit you to take bloods and carry out any other physical tests that may be required.

Where can I access reliable information about the menopause?2021-07-30T12:59:54+00:00
What other costs might there be?2021-06-28T21:05:21+00:00

You might need further blood tests or investigations, or a referral to a specialist.  We will explain the cost prior to undertaking any work.

You will be charged £30 per email to the clinical team after your consultation if you require further time.

What is a doctor-led service?2021-06-28T17:39:43+00:00

Your care will be overseen and organised by a named doctor, who will determine the best course of treatment for you and stay with you throughout your treatment.

What happens when I stop TRT?2021-08-02T00:14:48+00:00

Unless there are any reversible causes for your low testosterone, (such as obesity, alcohol consumption, some medications etc…), when you stop taking the medication, your testosterone levels will simply go back to what they were before treatment. In a small percentage of patients, we are able to use TRT to help them change their lifestyle enough that they may not need to remain on testosterone replacement, and may be able to produce hormone naturally.

What happens after my appointment?2021-06-28T18:50:30+00:00

After you have seen the doctor, they will send a letter to your normal GP advising of any new diagnosis, treatments and plans.

What does the cost of the consultation include?2021-06-28T17:46:08+00:00

The consultation costs include the appointment with the GP only.  It does not cover prescriptions, follow up appointments, or monitoring blood tests or further investigations.

General health appointments are charged at £175 for up to 30 minutes.

First female health appointments are £250 for up to 1 hour.

All follow up appointments are £175.

If you think you might need a longer appointment, you can book an hour for £250.

This is a lot of effort just to get some testosterone, could I get it elsewhere more easily?2021-08-02T00:15:51+00:00

The simple answer is yes. Testosterone is a widely used and abused drug, and many patients who have previously taken TRT from other clinics or used anabolic steroids are surprised to find out how much safety monitoring is involved in prescribing TRT. However, unmonitored testosterone replacement can result in high blood pressure, psychological disturbance, blood clots, strokes, and heart attacks. At H3 Health we are here to make your health and wellbeing our priority, and not just a quick fix.

My NHS GP says my testosterone levels are “normal”. Does this mean I cannot get testosterone replacement therapy?2021-08-02T00:12:20+00:00

All our doctors follow national guidance via the National Institute for Health and Care Excellence (NICE) or the British Society of Sexual Medicine (BSSM).  Accordingly, a normal testosterone level should be between 15-30nmol/l, irrespective of age.   In the NHS, the lower limit of testosterone is usually set at around 6-8nmol/l however, there is no specific reason for this.

We strongly recommend that all men who are told they have normal testosterone levels, but are symptomatic of testosterone deficiency, should book an appointment to determine whether their total testosterone is actually low. Could it be their free testosterone that’s below target, or is there another issue causing similar symptoms that could be treated?

Is there anyone you don’t treat?2021-08-02T00:01:49+00:00

We do not treat anyone under the age of 18 years.

We do not provide urgent care or treatment of acute conditions.

If you have a medical emergency we request you call 999 or urgent care service via your NHS GP or 111 service.

Is H3 Health regulated?2021-06-28T17:40:25+00:00

H3 Health is regulated by the Care Quality Commission who are the independent regulator of health and social care in England – you can find out more about the CQC at their website.

If I need to contact you, how do I do it?2021-06-28T18:52:17+00:00

You can call 03309120769 (national rate) to speak to one of our team or use the online web contact form.  You can also email hello@h3health.co.uk

Please note that we do not provide urgent care or assistance, and in these cases, you need to contact NHS 111, or 999 if an emergency.  Or contact your own GP for other matters.

How will I get my results?2021-06-28T18:55:20+00:00

It can take up to 7 days for the processing of your blood tests and for us to receive notification from our partner, Nationwide Pathology.  Once we have received them your doctor will be notified, and they will review them.  Your doctor will then email them to you with any comments, via a secure link.

Depending on your chosen service, you may have a follow-up consultation to discuss your results.

How will I get my prescription?2021-08-02T00:04:10+00:00

We send your prescriptions via electronic prescribing to our pharmacy partner, CloudRx. They will prepare them for you, and deliver the medication to your door within 72 hours, and often sooner.

How will I be monitored with TRT?2021-08-02T00:13:39+00:00

Every patient on testosterone replacement therapy will be monitored as per the British Society of Sexual Medicine guidelines which advise a 3 and 6-month follow-up. These reviews involve a blood test and doctor review to make sure the medicine is working properly, your treatment is optimised, and it is safe.

How much does testosterone replacement therapy cost?2021-08-02T00:09:11+00:00

Testosterone Replacement Therapy (TRT) medication costs vary depending on the type of medication used. But for example:

  • Sustanon injected testosterone costs approximately £35 per month
  • Testogel , topical testosterone replacement costs £40 per month
  • Nebdio long-acting injectable testosterone costs £45

We also prescribe single testosterone injectables, and topical creams.  For other specific prices please contact us.

How much do blood tests cost?2021-08-02T00:00:20+00:00

The cost of blood tests vary. We will recommend the most appropriate group of tests to suit your requirements.  We can test for one thing alone, or a group.

For example, a single testosterone blood test is £35 and a full well man screen is £190.

How much are prescriptions?2021-08-02T00:03:23+00:00

The cost of the prescription varies depending on what you need.   Charging is very different from NHS treatments where the prices are subsidised and you only pay £9.35 per drug regardless of how many packs you need. Some items are more expensive – Female Testosterone, for example, is £80 per tube, but this will last 3-4 months.

How long will my initial Testosterone Deficiency appointment last?2021-06-28T17:41:41+00:00

Your initial consultation will be for approximately 30 minutes.

How do I make a complaint?2021-06-14T18:06:59+00:00

Please see https://www.h3health.co.uk/about-us/making-a-complaint/ – we take all complaints very seriously and will investigate your issues in a customer-centric way.

How do I book a consultation?2021-06-28T18:36:13+00:00

You can call 03309120769 (national rate) to speak to one of our team or use the online web contact form.  You can also email hello@h3health.co.uk

Alternatively, a number of our services can be booked online – you’ll see a Book Now button on the appropriate service pages.

Do you treat patients living overseas?2021-06-28T17:25:11+00:00

Unfortunately, we can only see and treat patients who are residing in the UK.  We are unable to treat anyone who lives, or is temporarily, overseas.

Do I need a GP referral letter?2021-06-28T17:27:37+00:00

No, a GP letter is not needed.  However, you are welcome to send us a letter, or a summary, if you feel it would help.

Can my GP surgery do my blood tests?2021-08-01T23:58:29+00:00

We have partnered with a national phlebotomy service, Nationwide Pathology, who offer accredited blood tests all over the U.K. As such, we would request that, where possible, you do not obtain blood tests elsewhere. For those patients that have already had blood tests, we are happy to use them provided they were obtained from a reputable source, such as your NHS GP. However, we ask that you do not expect your NHS surgery to do further testing for you as you have chosen to seek private health care.  If you do obtain blood tests from other clinics, they may need to be repeated (especially if via finger prick).

Can I have an appointment remotely (via telephone or video)?2021-07-30T12:58:54+00:00

If you are already known to the clinic or if you have had your ID confirmed through other contacts with us, for example during a home visit for bloods and other physical tests, then yes.

Can I get repeat prescriptions?2021-07-30T12:56:49+00:00

When it is safe to do so and you are stable on your medication, we can issue a set quantity, or allow you to order your medication as needed.  Some medication requires monitoring, such as blood tests, and you will be reminded of this. Failure to complete these monitoring requirements will mean we will not be able to issue your prescription for safety reasons.

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