At H3 Health, we put our patients at the heart of what we do. If we are not getting something right, please let us know. Your feedback helps us improve our care and services.

Any patient of H3 Health has the right to raise a concern or make a complaint about any aspect of their care. You can contact us by telephone or in writing.

You can contact us:

By telephone: 03309 120769
By email:hello@h3health.co.uk

Stage 1: Resolving your concern

Most everyday queries or concerns can be resolved quickly by our support team, with input from a senior member of the team or a clinician where appropriate.

We aim to resolve Stage 1 concerns within 5 working days.

Stage 2: Making a formal complaint

If your concern is complex, requires a structured investigation, or you feel that the Stage 1 response has not fully resolved the issue, you can request a formal review.

We will acknowledge your formal complaint within 3 working days and aim to provide a full response within 20 working days.

We will investigate your concerns fairly and objectively and provide a clear explanation of our findings, any action taken and any improvements identified. If we need additional time to complete our investigation, we will let you know and keep you updated.

If your complaint relates to patient safety or safeguarding, it will be escalated promptly to the appropriate clinical or safeguarding lead for review.

If You’re Not Happy With Our Response

If your complaint remains unresolved following Stage 2, we may refer the matter to MedSu, an independent complaints resolution service, for impartial review.